A New Way to Access Your Banking is Just a Tap Away!
Interactive Teller Machine Fast Facts
Picture this: It’s 15 minutes to 4 p.m., and you need to deposit a check before the end of the day. It’s been a hectic afternoon, and you didn’t have a chance to stop by your bank lobby, but you know traffic will be heavy, and you are worried you won’t be able to make it in time.
There’s no need to stress!
Royal Banks of Missouri’s Interactive Teller Machines offer a variety of features to assist you with your banking needs. Whether you need to make a deposit, cash a check, or even if you just have a question about your bank account, our team of Live Tellers is happy to help – even in the evenings and on Saturdays.
When you touch the screen, you’ll be connected to a real person who can provide fast, convenient banking support. It’s that simple!
Continue below for what you need to know about Interactive Teller Machines.
What Is an ITM?
An Interactive Teller Machine offers a secure, virtual banking experience with a real Royal Banks of Missouri employee!
Imagine an ATM: only smarter. You can tap the screen to connect with a Live Teller for assistance with a wide range of services** through a personalized video session.
When you visit an ITM, you can access many of your everyday banking services without having to visit the lobby. Whether you need to deposit funds, make a loan payment, or cash a check, the ITM offers the convenience of an ATM with personalized support from a real Royal Banks of Missouri employee.
It’s efficient and easy to use!
Where Can I Find an ITM?
ITMs can be found outside most Royal Banks of Missouri branch locations. You don’t even have to step out of your vehicle for banking support!
*ITMs are located inside the Edwardsville and South Grand locations. There is also an indoor ITM inside the Creve Coeur lobby, in addition to the machine in the drive-up area.
**At the Beale Street branch, you can walk up to the machine, located through the brick to the right of the lobby entrance. At the Center location, you can find the machine behind the branch building, through the wall.
When Are Live Tellers Available for Banking Support?
Life doesn’t run on a 9-to-5 schedule – and neither do we.
The Interactive Teller Machine offers extended teller hours, meaning you can speak to a Live Teller and access many of your everyday banking services without having to worry about rushing to the lobby before it closes.
ITMs are open until 7 p.m. every weekday and are available from 9 a.m. to 2 p.m. on Saturdays and select Federal Holidays when lobbies are closed.*
Royal Banks of Missouri ITM Hours
Monday – Friday: 8 a.m. – 7 p.m.
Saturday: 9 a.m. – 2 p.m.
*Live Tellers are available from 9 a.m. to 2 p.m. on the following Federal Holidays when lobbies are closed: Martin Luther King, Jr. Day, Presidents’ Day, Juneteenth, Columbus Day, Veterans’ Day
What Can a Live Teller Help Me With?
- Cash & Check Deposits
- Funds availability may vary based on deposit type and timing.
- Check Cashing
- Available for eligible items only. Fees and restrictions may apply.
- Transfers of Funds
- Cash Change Orders & Bill Exchanges
- Availability may vary.
- Loan Payments
- Balance Inquiries
Important Information:
- Your deposits are insured. Your deposits are insured by the FDIC up to the applicable limits.
- Eligibility, limits, and fees: Services are subject to eligibility requirements. Transaction limits, fees, and funds availability may vary.
- Check cashing notice: Check cashing available for eligible items only. Fees and restrictions may apply.
- Funds availability: Funds availability may vary based on deposit type and timing.
- Electronic transactions: Electronic transactions are subject to applicable terms and conditions, including error resolution procedures.
What Can I Expect When I Use an ITM?
You can expect to be greeted by a real Royal Banks of Missouri employee who is ready to help you. Just tap the screen, and you will see a friendly face you know and trust, who you can count on to support you. Just like the Bankers you see when you visit a lobby!
Live Tellers are also happy to answer any questions you have about your bank account and give you an update on your balance(s).
Are There Security Features on the ITM?
At Royal Banks of Missouri, protecting your personal and financial information is our priority.
When you begin an ITM session, your Live Teller will ask you to present your ID as an added layer of security.
The ITM also has privacy features. If you have a set of earbuds, you can plug them into the machine so that only you will hear your Live Teller. Additionally, if you prefer not to speak to your Live Teller, you can type messages to them on the screen.
When you bank on an Interactive Teller Machine, you can feel confident that your session is secure.
Can I Do An ATM Transaction on the Interactive Teller Machine?
Yes! The ITM is an ATM, too. Just insert your card to begin a traditional ATM transaction. Otherwise, you can touch the screen to connect with a Live Teller for the full ITM experience.
Interactive Teller Machines are a convenient, easy resource for fast, simple banking support on your schedule. Visit a Royal Banks branch near you to try the ITM for yourself and learn how our Live Tellers can assist you!
Learn More About Royal Banks of Missouri Interactive Teller Machines!
**Not all transactions are available through ITMs. Call or visit a full-service branch to request our terms & conditions, fee schedule, or additional account information.
